1. General

1.1

At Flairs Studio, we are committed to providing the highest quality workmanship. Whilst we hope you are delighted with your order, we do not offer any return or exchange under normal conditions.

1.2

"Normal conditions" typically refer to situations where the product is delivered as described, without defects or errors in workmanship, and meets the quality standards set by Flairs Studio. In such cases, where the product meets our quality control standards and matches the description provided at the time of purchase, Flairs Studio does not offer returns or exchanges.

2. Defective Products

2.1 Quality Assurance

Flairs Studio prioritizes quality assurance to ensure that customers receive products free from defects. Our quality checks include thorough inspections during manufacturing and packaging stages.

2.2 Notification of Defect

If you receive a product with defects, kindly notify us within 48 hours of receiving the item.

• Order number or reference
• Description of the defect
• Clear photos or videos showing the defect
• Any supporting documentation

2.3 Return Process

1. Notify us within 48 hours.
2. Provide proof of defect.
3. Ship the item to our return address.
4. We will inspect and determine the resolution.

2.4 Thorough Investigation

Upon receiving the defective product, we conduct visual inspections, documentation reviews, communications and internal assessments.

2.5 Refund or Replacement

Refunds are issued only in exceptional cases at the discretion of the brand. Exceptions are made only in cases of verified defects.

2.6 Discretion of the Brand

The brand reserves the right to make final decisions on refunds and replacements.

3. Cancellation Policy

3.1 Eligibility

Customers can initiate a cancellation request within 24 hours of placing their order.

3.2 Timeframe

To cancel an order, please contact customer support immediately with your order number.

3.3 Refund Process

Approved cancellations will be refunded in the form of store credit valid for 1 month. Processing time is 7–14 business days.

3.4 Exceptions

• Final sale items marked non-refundable.
• Personalized or custom-made products already in production.

3.5 Procedure

Contact customer support and provide your order number and cancellation reason.

3.6 Communication

Customers will receive confirmation via email and/or SMS.

3.7 Liability

Customers are responsible for providing accurate order details and timely cancellation requests.

3.8 Changes or Updates

Policy updates will be communicated through email and published on our website.