1. General

1.1

Flairs Studio, with its registered address in Karachi, operates the website https://flairsstudio.com/. We specialize in the sale and purchase of apparel and accessories under the brand name “Flairs Studio”.

1.2

This Shipping and Delivery Policy outlines our procedures and policies regarding the delivery and shipping of products purchased through the Flairs Studio Platform.

1.3

We are committed to providing a seamless customer experience and work with reputable logistics partners to ensure reliable and timely deliveries.

2. Terms Of Shipping And Delivery

2.1 Dispatch and Delivery Timeline

We partner with third-party logistics providers for shipping and delivery. Most of our pieces are made-to-order; therefore delivery timelines vary. Please refer to the respective product page for estimated delivery times.

2.2 Information for Delivery

Customers must provide accurate shipping and billing information. Flairs Studio shall not be liable for delivery delays caused by incorrect information.

2.3 Delivery Attempts

Following the first delivery attempt, customers may be contacted via email or phone. Additional delivery attempts may incur extra charges.

2.4 Delay in Delivery

Delivery delays may occur due to logistics issues, weather conditions, political disruptions, customs procedures or other unforeseen circumstances. Once an order has been dispatched, courier-related delays are beyond our control.

2.5 Actions of Delivery Personnel

We are not responsible for the actions or omissions of delivery personnel. Any disputes must be resolved directly with the courier service.

2.6 Tracking Information

A unique tracking ID will be shared via SMS and/or email after order processing. Customers may also request tracking information through WhatsApp or social media.

2.7 Delivery Charges – Pakistan

Minimal delivery charges apply on nationwide orders within Pakistan.

2.8 Delivery Charges – International

International shipping costs are calculated based on destination and package weight. Duties, taxes and customs fees are not included in checkout totals and remain the responsibility of the customer.

2.9 Customer Responsibility for Customs Clearance

Customers are responsible for customs clearance requirements and any charges, penalties or delays resulting from customs processing.

3. Goods / Services Not Received

3.1 Definition

A Goods and Services Not Received situation refers to cases where a customer does not receive ordered goods within the expected delivery timeframe.

3.2 Eligibility

This policy applies to all orders placed through Flairs Studio.

3.3 Delivery Address and Confirmation

Goods are shipped to the address provided during checkout. Proof of delivery is maintained through our third-party courier partners.

3.4 Confirmation of Delivery

A tracking number serves as confirmation that goods have been dispatched.

3.5 Timeframe

Customers must report any non-receipt issues within 7 working days of the expected delivery date.

3.6 Reporting

To report a delivery issue, contact customer support using the provided contact details.

3.7 Missing Delivery Disputes

Tracking records serve as proof of dispatch. Customers should contact the designated courier service for missing delivery claims. Our support team will assist wherever possible.

3.8 Contactless Delivery

Deliveries are processed through a contactless system. Tracking records act as digital confirmation of delivery.

3.9 Customer Responsibility

Customers are responsible for ensuring shipping information is accurate and for promptly reporting delivery issues.

3.10 Investigation

Upon receiving a complaint, our team will review order details, courier records and any supporting documentation before providing a resolution.

3.11 Further Assistance

For any delivery-related inquiries, please contact our support team via WhatsApp.